By using, viewing, browsing and ordering through this website, you agree to the following terms and conditions. If you do not adhere to the terms stated, please exit the site immediately. If you do not adhere and agree to these terms, we reserve the right to refuse service. These terms and conditions are subject to change without notice at any time at Zazu’s discretion.
By viewing, accessing, and using this site, you agree to the terms and policies stated in this document. By using and purchasing through this website, you certify that you are at least 18 years of age. You agree that all information you provide is true, accurate, and not in violation of any third parties.
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability may be changed or updated without notice. Zazu reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Zazu believes that customer conduct violates applicable law or is harmful to the interests of Zazu and its subsidiaries.
You agree to indemnify, defend, and hold harmless Zazu, its owners, employees, agents, attorneys, and suppliers from and against any and all losses, expenses, damages, injury and costs, incurred by the unlawful and improper use of this website or the products herein.
Any personal information that you provide is used only for our business/shipping purposes. We do not sell, trade or exchange personal information. In addition, we do not store personal or business banking or credit card information unless specifically directed to do so. All information provided to us online is kept on our secure server and is saved only for a limited time. Any printed information will be stored in a secure business file location.
100% payment is due at the time of order. We accept Visa, Mastercard, and American Express. You may purchase merchandise from this Web site by using any one of the payment options listed. Zazu reserves the right to change any of its payment procedures at any time without prior notice.
Zazu will add sales tax to any order shipping to or within the state of Virginia.
Orders are processed and shipped Monday – Friday (excluding US holidays and weekends). We reserve the right to cancel any orders at our discretion. Reasons for order cancellation may include, but not limited to suspected fraudulent payment and restricted delivery addresses. We will contact you if your order is cancelled.
Orders will be processed and ready to ship within 24 hours from the day of full payment. If your order is placed after 3 PM EST, the order processing time will begin the next business day.
At this time, Zazu ships merchandise only to locations within the continental United States and not to international locations. Nor does Zazu ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on the Web site passes to you when the merchandise is delivered to the shipping carrier.
Shipping costs are based on the actual cost of shipping the item(s), not on the total order cost.
While we indicate UPS Ground as the basic transport, we may from time to time use another carrier to help expedite your shipment when it warrants or when ground service is not available to your address.
If an error is made on our part in addressing a package, we will pay to reship the package. If the following conditions apply, the customer will be responsible for the cost to reship the order; 1) the package is sent to the correct address, but is undeliverable, 2) if Zazu is provided the wrong address, 3) if the shipment is delayed due to shipper’s error (unless the package is guaranteed by the shipper).
If you have ordered an in-stock item, it is being pulled from our warehouse and being prepared for shipment during our regular business hours. However, as we occasionally run out of stock, it may take up to 90 additional days for replenishment. If we cannot ship your items to you within 14 days, we will notify you and offer the option of canceling or replacement. You are welcome to email us at firstname.lastname@example.org or call us at (703) 858-9298 and we can let you know the status of your order.
Custom orders, including monogrammed items, Webkinz products, and shipping charges are not returnable, exchangeable, or refundable unless it is our error. All merchandise must be returned within 21 days of receipt in a new and unused condition. Customer is responsible for shipping charges and risk of loss on all shipments. We recommend using a reputable shipping carrier capable of providing proof of delivery, as well as packing and fully insuring your return shipment. Once the return merchandise is received and inspected, credit will be issued.
20070 Ashbrook Commons Plaza
Ashburn, Virginia 20147
All of our sales and limited time discounts are subject to the following rules: Sale or limited time discounts are only valid during the specified period and while supplies last. We do not offer discounted prices for backorders if items run out of stock. We do not offer rain checks. To obtain the sale or discounted price, the order must be placed and paid in full within the designated time frame. No exceptions.
“Zazu” and “ShopZazu” are registered trademarks and the name cannot be used in any way without written permission from the owners of Zazu, LLC. All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service or process by Zazu.